AlpineSoft Support Forums

Forum List => Technical Support => Topic started by: newby on December 13, 2012, 04:38:35 PM

Title: pc slow
Post by: newby on December 13, 2012, 04:38:35 PM
Hi, cannot see anyone  with same problem, so, since I started using windows 8 I have been having a problem with copying tapes, in that the buffer fills up and I get an error message that my pc cannot keep up.  I have 2GB of memory and 100GB free on h/drive.  Program ran on same pc with XP, never had this error before.  No other programmes running at same time.  any suggestions please, still got lots of tapes to do.  Thanks. :-\ 
Title: Re: pc slow
Post by: Paul Sanders (AlpineSoft) on December 13, 2012, 06:35:44 PM
Hi,

Are you running some form of anti-virus?  If so, please try turning it off.  The programs sometimes cause this problem.

Title: Re: pc slow
Post by: newby on December 14, 2012, 11:16:41 AM
Hi, thanks for reply, I am using Microsoft essentials, which is on all time.  Will try turning off and let you now if it works.  In xp I had McAfee, and adaware, both on all the time.
Title: Re: pc slow
Post by: newby on January 03, 2013, 12:02:28 PM
Hi, happy new year to all members.  in an update to post, I have copied 4 tapes with anti-virus off and have had no problems.  I will take this as a good sign and close this post with many thanks. :)
Title: Re: pc slow
Post by: Paul Sanders (AlpineSoft) on January 03, 2013, 12:11:24 PM
Excellent, thank you for the update.