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Forum List => Technical Support => Topic started by: NestorLeone on March 13, 2024, 10:25:36 PM

Title: Problems with version 14.
Post by: NestorLeone on March 13, 2024, 10:25:36 PM
Yesterday I got the popup that a new version had been put out. It surprised me that no beta had come prior to this version 14, but I went along and download it and installed it.

No problem recording in DSD. But, when I opened the file to split songs, the waveform was not accurate with what was playing, the separators suddenly were out of place. 

I regenerated the waveform display, but nothing changed. Then I started listening the whole file and there were parts missing!!! songs that started a few minutes in. Or without endings. AS if some kind of index with all the samples was broken.

I then opened up an old recording that i knew had no problems, but the same happened.

I uninstalled and tried downloading an older version but couldn't find one.  So I reinstalled v14. The same situation repeated.

Is there something wrong with this version for DSD files?

Is there a way to got back to v13.x  ?
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 13, 2024, 11:17:16 PM
Hi,

Sorry about this.  Please leave it with us, I will take a look tomorrow.
Title: Re: Problems with version 14.
Post by: NestorLeone on March 13, 2024, 11:21:23 PM
Ok. Thanks Paul. It seems in lots of files that after 45 min, everything goes kaboom! LOL.

IS there a way to get a previous version?
Title: Re: Problems with version 14.
Post by: sidnancee on March 13, 2024, 11:31:18 PM
Ditto. The exact same thing is happening to me.

Paul - I sent a tech email through saying the same thing.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 14, 2024, 07:28:30 AM
V13 installers:

https://www.alpinesoft.co.uk/VinylStudio/backups/V13_15_16/VSInstall.exe (Windows)

https://www.alpinesoft.co.uk/VinylStudio/backups/V13_15_16/VinylStudio-Installer.pkg (Mac)

In both cases, uninstall V14 (or delete it from your Applications folder) before you reinstall.

**IMPORTANT** Your 'Premium' key won't work with VinylStudio 13, so if you upgraded, please re-register VinylStudio with your previous key.

-----

Apologies for the hassle, we will look into this today.
Title: Re: Problems with version 14.
Post by: Mostropovich on March 14, 2024, 08:31:16 PM
My problem with the new v.14 is that when I play the music files previously saved with V.13 (and they can be played with other software) the only sound output is crackle (no music),  I have reinstalled V.13 and all seems OK.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 15, 2024, 02:06:07 AM
@Mostropovich Can you contact us via our website please to sort this out:

https://www.alpinesoft.co.uk/contact_us.aspx

Thanks.

--------

OK, no need, we know the cause now and will fix it.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 16, 2024, 02:03:06 PM
Quote from: NestorLeone on March 13, 2024, 11:21:23 PMOk. Thanks Paul. It seems in lots of files that after 45 min, everything goes kaboom! LOL.

"Kaboom?" - what means this?  Please advise, both of you
Title: Re: Problems with version 14.
Post by: NestorLeone on March 16, 2024, 02:28:17 PM
Quote from: Paul Sanders (AlpineSoft) on March 16, 2024, 02:03:06 PM"Kaboom?" - what means this?  Please advise, both of you

LOL. What I meant was that mostly by the end of each recording was where I saw most differences and cuts. But in fact is that the waveform somehow formed incorrectly (always shorter) and lost sync with the audio.

Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 16, 2024, 06:27:02 PM
OK, please to send screenshot(s):

p DOT sanders AT alpinesoft DOT co DOT uk

Thx
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 17, 2024, 04:01:18 PM
... Need 'em today (Sunday) dude, deadline day for us for the next release is Monday.
Title: Re: Problems with version 14.
Post by: Mostropovich on March 18, 2024, 10:37:11 AM
Quote from: Paul Sanders (AlpineSoft) on March 15, 2024, 02:06:07 AM@Mostropovich Can you contact us via our website please to sort this out:

https://www.alpinesoft.co.uk/contact_us.aspx

Thanks.

--------

OK, no need, we know the cause now and will fix it.
Thanks. I will try the amended version once you've done the fix.
 :)
Title: Re: Problems with version 14.
Post by: NestorLeone on March 18, 2024, 03:42:48 PM
Sorry but sundays I'm not around.

I have to reinstall v14 to send you the screenshots, so give me a few hours.

Now back to v13, the one from the links above, I had a problem that might be or might not be related:

1. recorded DSD - PERFECT
2. saved tracks as DSD - PERFECT
3. saved tracks as WAV or FLAC - tracks 1,2,3 are about 7 min average, ALL OK. track 4 is 20 min in lenght and there is no way that is saved ok. Always came up al mixed up. Unlistenable. Tracks 5, 6, etc, all started past their markings.

I tried using just 1 thread to save, but didn't change the outcome.

Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 19, 2024, 06:53:03 AM
Hmmm.  Is this with version 13?
Title: Re: Problems with version 14.
Post by: NestorLeone on March 19, 2024, 05:38:56 PM
Yes. it was with version 13. The one posted above.

Today, I got the popup for v14.1, and I went ahead and installed it.

Recorded an LP in DSD. Checked the track breaks. All good so far.

Hit Save. Tracks 1,2,3,4 (side A) all good.... but Side B..... as you can see in the screenshot attached, says no track break defined, but they are!!!

So, uninstalled V14, and went back again to v13. Hit Save tracks.... and everything Ok. Side A and B were correctly saved.



 
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 19, 2024, 07:09:22 PM
OK, TU, will investigate.  Need to put out a new version anyway, I dropped the ball :(
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 19, 2024, 07:38:27 PM
Hmmm, that works for me.  You did install V14.0.1 right?  (You can check in the 'About' box).
Title: Re: Problems with version 14.
Post by: sidnancee on March 20, 2024, 05:19:16 PM
The updated release resolved the issue for me.  All is as it should be!  Thanks, Paul, for your usual attention to detail and awesome support.
Best,
Thomas
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 21, 2024, 01:01:01 AM
Thanks, sorry for the misfires.

Peeps, you need V14.0.3, now out.
Title: Re: Problems with version 14.
Post by: NestorLeone on March 21, 2024, 08:53:56 PM
I installed it today as you can see in the attachment.

But sadly I recorded a new double LP, four songs, and the first two were saved Ok, the other two were not recognized.

Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 21, 2024, 10:57:52 PM
Yes, we have had a number of reports, we'll get on it.

Can I have that screenshot without the progress window obscuring what's behind it please?  Thx.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 22, 2024, 06:26:19 PM
Forget that, fixed it.  This will be fixed in V14.0.4.  We will be releasing this shortly, probably (initially) as a Beta.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 23, 2024, 08:35:08 PM
OK, we're on the track of this now.  V14.0.4 (which might initially be a Beta) will fix all this.  Thanks for hanging on in there, guys, and sorry for the bugs.
Title: Re: Problems with version 14.
Post by: NestorLeone on March 23, 2024, 08:43:23 PM
We'll check it out when you say it's ready.

Thanks to you Paul for being there and quickly fixing things!!
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 23, 2024, 09:38:08 PM
Thanks Nestor.  V14 includes a fairly substantial revision to some of the internals (to get the speed ups), so a few teething troubles are not unexpected.
Title: Re: Problems with version 14.
Post by: fje99 on March 24, 2024, 03:25:51 AM
Also having problems with 14.0.3 and DSD.  I see there are problems with DSD, and 14.0.4 is supposed to fix that.  Seems like my problem is a bit different though, so here it is.

Have been using 13.1.6 to record DSD64 without issue.  This is on an M1 iMac running Sonoma 14.4.  Input is from a PSAudio NuWave.

Saw the upgrade notice for 14.0.3, so installed without checking here first.  DSD seemed to record fine, but when stopping to record the next side VS complained in a dialog box about the DSF file being an unrecognized file.  Went to Split Tracks and there was no wave form at all.

Uninstalled 14.0.3, and then reinstalled 13.1.6 and all is well.  Sorry but did not screen shot the dialog before uninstalling 14.0.3.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 24, 2024, 07:51:40 AM
Hi,

I'll run some tests here but is this repeatable please?
Title: Re: Problems with version 14.
Post by: fje99 on March 24, 2024, 07:17:52 PM
Hmm.  It happened with 13 also.  For both 14 and 13 it was an album that I was attempting to re-record, and for which I had deleted the prior DSF files.  But I had not gone to Cleanup Audio to clear out the expected files.

After detecting something else was going on besides the suspected bug with 14, I did remove the file entries under Cleanup Audio.  Haven't had a problem with 13 since.

I will reinstall 14 and see if that was the issue.  I expect that it is, so 14 is probably going to be fine for me.  I will report back.
Title: Re: Problems with version 14.
Post by: fje99 on March 25, 2024, 02:09:07 AM
Everything is not ok with 14.0.3 for me.  For an album not previously recorded, it seemed to record fine as DSD64.  Track split data had been loaded fine from discogs.  As is usually the case I went in to Split Tracks to tweak and trim the split points.  That seemed to go fine as usual.  Then onto to Save Tracks and the first six tracks saved fine, but VS had a problem with the remaining 4 tracks complaining in an error dialog that track breaks had not been defined for tracks 7-10 (even though they clearly were).  VS 14.0.3 would not save the last four tracks.  (tried to post screen shots but it's not letting me paste them or upload them to this message). 

Reinstalled 13.1.6.  Didn't do anything other than go straight to Save Tracks, and all tracks saved fine.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 25, 2024, 08:40:32 AM
No worries, we know what is causing this and will fix it in the next release V14.0.4).  This will be out shortly.
Title: Re: Problems with version 14.
Post by: sidnancee on March 29, 2024, 07:48:16 PM
Hello - I just downloaded and installed 14.0.4. I can't attest to whether my inability to save has been fixed, because the timeline issue (which I think was resolved in 14.0.3) is back. That's where the wave form in the timeline, does not match what I'm actually hearing from the timeline (same issue as previously reported). I'll email the screen cap
Title: Re: Problems with version 14.
Post by: NestorLeone on March 29, 2024, 07:55:19 PM
Yes. just as Sidnancee says, the issues are back. just like version 14.0.

Just recorded an Lp. and even though side one has full waveform drawn, at aprox. 15 min. when playing, the program freezes and stops all audio.

Side two shows all blank, as if it wasn't evene recorded. Obviously all attemps to start playing after the fist 15 min, do nothing.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 30, 2024, 01:30:14 AM
Sorry guys, will fix
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 30, 2024, 09:01:54 AM
Fixed, 30th March 2024.   We've released it as a Beta:

https://www.alpinesoft.co.uk/forum/index.php?topic=2567.0

Sorry for the hassle, all.
Title: Re: Problems with version 14.
Post by: Basilio on March 30, 2024, 04:11:57 PM
i can finally save all tracks with the new 14.0.5 Beta 1 version, thanks for all the hard work.

i did notice though, that after saving the tracks the filters get cleared/reset now, this was certainly not the behavior in previous versions, hope it was just an oversight and not the new default.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 30, 2024, 04:21:22 PM
OK, we'll look into that (seems odd, I can't think of a reason)
Title: Re: Problems with version 14.
Post by: NestorLeone on March 30, 2024, 08:52:53 PM
Quote from: Paul Sanders (AlpineSoft) on March 30, 2024, 09:01:54 AMFixed, 30th March 2024.   We've released it as a Beta:

https://www.alpinesoft.co.uk/forum/index.php?topic=2567.0

Sorry for the hassle, all.

Sorry but still having problems.

Recorded 3 LPs today. Inserted track breaks. Listened. Everything OK so far.

When I saved the first two LPs, 4 songs on each side on both of them, the last song of each side was.... empty!

In the third record, the first song OK. Second song cut out at 75% of it's total time.... the rest of the songs: empty!

By empty, I mean nothing could be heard. Files had content but couldn't be played.

I was able to listen to them OK in the original VS recording, but not the saved files.

Went back to V13. Saved them again. Noted slight differences in file sizes. And this time the songs were good.

Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 30, 2024, 09:57:26 PM
So sorry, we will fix this.  I was in a big rush this morning and didn't have time to test the software fully.  Please leave it with me and I'll try to release another Beta tomorrow (Sunday)
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 31, 2024, 11:49:44 AM
Quote from: Basilio on March 30, 2024, 04:11:57 PMI noticed that after saving the tracks the filters get cleared/reset now
Hi,

I can't reproduce this problem.  Can you take me through the steps you went through please?  We must be doing different things.  Thanks.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 31, 2024, 01:15:03 PM
Quote from: Paul Sanders (AlpineSoft) on March 30, 2024, 09:57:26 PMSo sorry, we will fix this.  I was in a big rush this morning and didn't have time to test the software fully.  Please leave it with me and I'll try to release another Beta tomorrow (Sunday)
OK, V14.0.5 Beta 2 (now out) finally fixes DSD saves.  Thanks all for your patience.

https://www.alpinesoft.co.uk/forum/index.php?topic=2567.0
Title: Re: Problems with version 14.
Post by: Basilio on March 31, 2024, 06:12:53 PM
Quote from: Paul Sanders (AlpineSoft) on March 31, 2024, 11:49:44 AMHi,

I can't reproduce this problem.  Can you take me through the steps you went through please?  We must be doing different things.  Thanks.

1. set the filter looking for status: (no status), Newly Added, Recorded, Track Split and Cleaned
2. Save tracks, while saving, the filter is still applied and show only albums that have not been saved.
3. once its done saving files, but before closing the window showing the summary of the actions taken (XX tracks saved in X seconds...), the filter is reset and all albums are shown
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on March 31, 2024, 10:43:31 PM
OK Basilo, this is a bug.

The *intended* behaviour (and V14.0.5 Beta 3 will fix this) is that, *if the filter includes 'Tracks Saved'*, then filtering is left enabled.  If not, the album would 'disappear', so filtering is cleared.

We will also include the number of status values you can filter on from 5 to 10.
Title: Re: Problems with version 14.
Post by: NestorLeone on April 18, 2024, 03:20:25 AM
Quote from: Paul Sanders (AlpineSoft) on March 31, 2024, 01:15:03 PMOK, V14.0.5 Beta 2 (now out) finally fixes DSD saves.  Thanks all for your patience.

https://www.alpinesoft.co.uk/forum/index.php?topic=2567.0

Finally I was able to test it today and it worked like a charm!!! Thanks Paul!!
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on April 18, 2024, 07:54:35 AM
Cool, thank you.  We're getting there.
Title: Re: Problems with version 14.
Post by: NestorLeone on April 19, 2024, 03:26:12 AM
and Today it happened again!

Title: Re: Problems with version 14.
Post by: NestorLeone on April 19, 2024, 04:54:51 AM
Quote from: NestorLeone on April 19, 2024, 03:26:12 AMand Today it happened again!

Please forget this. It worked fine,.
Title: Re: Problems with version 14.
Post by: Paul Sanders (AlpineSoft) on April 20, 2024, 11:48:16 PM
OK, thanks for the update