HI there,
I finally succumbed to accepting the software update, and allowed my Mac Mini to update itself to version 12.6 overnight. Now, I can't open VinylStudio - it crashes immediately upon launch with this error message:
WCLAssert
Assert failed:
bmir
file /Users/pauls/mount_g/source/VinylStudio/V12_52/hpslib/wcl/mac/wclhbitmap.mm, line 83 [34]
Might be nothing to do with the OS upgrade, but it's the only thing I'm aware of that has changed since yesterday when VinylStudio was working perfectly.
Is there anything I can tweak to get it back up and running, or do I just need to wait for an update?
Thanks!
Hi,
It is to do with that update actually - Apple broke something. We have, however, released a fix. You can download it here:
https://www.alpinesoft.co.uk/VinylStudio/download_mac.aspx
If you purchased [the Mac version] from the App Store, please install from there. That version has now also been updated.
Please let us know if you have any further problems (we're not expecting any):
https://www.alpinesoft.co.uk/contact_us.aspx
Ah, that's great news (also, very quick work!)
I'll wait for that to appear in the Mac App Store so I don't get my licensing confused.
It's a brilliant product by the way. Bringing me so much joy discovering old music :)
So glad there is a remedy as use the program nearly every day. I guess maybe I should wait for the App Store update as well since that is where I bought my version. How long does it take to get uploaded to the App Store?
Sorry I am confused. I am using VinylStudio Pro. Are you saying I should wait for the App Store to offer the update since 12.6 broke it?
Hi,
If you have VinylStudio Pro then it should already be there - *unless* you initially bought VinylStudio Standard and then upgraded via VinylStudio's Help menu. If so, please get back to me and we'll sort something out.
It only showed the option to open (not Update) Vinyl Studio Pro in the App Store. So, instead of clicking Open, I clicked the VinylStudio Pro app name link and Open changed to Update. I updated and opened and now I am all good again. Yay! Thanks!
OK, thanks for the info. I'm sure this will help others who have to deal with that bit of strangeness.
Quote from: Paul Sanders (AlpineSoft) on September 15, 2022, 08:01:03 PM
If you have VinylStudio Pro then it should already be there - *unless* you initially bought VinylStudio Standard and then upgraded via VinylStudio's Help menu. If so, please get back to me and we'll sort something out.
This is the position I'm in, unfortunately. I forgot I had purchased the upgrade as I've had the app for so long! If there's an easy way round it, I'll be happy to try - but you definitely have your hands full already, so if just waiting a bit longer until standard VinylStudio arrives in the app store is the easiest approach, happy to do that.
OK, let's give it another 24 hours. If Apple don't come through then I'll issue you with a license direct from us.
I just upgraded to macOS Monterey 12.6 and can't open VinylStudio-Pro. Do I need a new copy of the application or is the app not compatible with upgrade?
Received this error message: Fatal error (sorry).
When prompted, click 'Reopen' (or Relaunch). You will then have the opportunity to send us a crash report which will help us pin down the problem and, we hope, fix it.
WCLAssert
Assert failed:
bmir
file /Users/pauls/mount_g/source/VinylStudio/V12_52/hpslib/wcl/mac/wclhbitmap.mm, line 83 [34]
Hi,
Did you not read the prior posts in this thread? You will find the answer there.
@ewanyork Well, Apple still haven't come through so if you'd like to contact us through the main website we will issue you with a key:
https://www.alpinesoft.co.uk/contact_us.aspx
I am one of those who purchased the standard version on the Apple App Store, then upgraded to Pro through the app. What should I do to get the app working again?
Hi,
We're still waiting for App Store approval from Apple (don't know why it's taking so long, we have asked them to expedite). Once that goes through you should be OK.
In the meantime, please install from the link above. You will (I think) lose your Pro features temporarily but that's all.
Thank you. Yes the patch worked and yes I seem to have lost the Pro features. Hopefully the update that will come through the App Store will restore my Pro features. Thank you for the quick response.
Newflash: the App Store version has now been approved by Apple (both VinylStudio Standard and VinylStudio Pro), so anyone waiting for that should now be able to update.
After updating, select 'Restore Previous Purchases' from VinylStudio's Help menu if your Pro features are missing.
I am a bit confused. I have the standard app version 12.5.2 from the Mac app store, not the fixed version 12.5.3 which I can see is now on the app store. I would expect to be prompted to update the app but I haven't been yet. The only option I have in the app store is to open it. As far as I can tell there isn't any way to re-download an app that is already on the machine without deleting it first which I don't want to do and anyway shouldn't be necessary.
Forget this - Just read through the thread a bit more carefully and found the solution. Still don't understand why the app store didn't prompt me to update, but all's well that ends well.
Just a bit of App Store weirdness, I guess. I don't understand either, sorry, Apple control the entire thing.