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Forum List => Technical Support => Topic started by: rom661 on March 26, 2021, 06:30:20 PM

Title: Can no longer retrieve album artwork
Post by: rom661 on March 26, 2021, 06:30:20 PM
Hi.  I've been using Vinyl Studio for years although definitely not a power user.  I use it to rip LP's to high res digital.  I've done a few hundred albums.  Suddenly today. when I do the album lookup it goes to Discogs and shows me the matches but when I click to see the artwork I get an error message.  I'm visually impaired an it's hard to make out the message.... I've rebooted, insure I have internet connectivity (have to since it's finding the matches).  Any thoughts?  Thanks
Title: Re: Can no longer retrieve album artwork
Post by: sd10wrangler on March 26, 2021, 07:52:54 PM
  I am also having this problem today with Discogs. The error message is:

   "SSL_Connect to i.discogs.com failed, error 336151568 (error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure)"
[/size]

  I think it's an error on Discogs end as I have had temporary errors like this before.
   I will try again tomorrow...

   
Title: Re: Can no longer retrieve album artwork
Post by: Soundsailor on March 26, 2021, 08:23:02 PM
Same problem here. Retrieve's track information fine but no Art Work. (Music Brainz works fine)
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on March 26, 2021, 09:11:41 PM
We will look into this, initially by contacting Discogs to see what has changed.  Updates will be posted here.  In the meantime, please use Music Brainz to retrieve album art.
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on March 26, 2021, 09:45:25 PM
Thanks.  I'm a big classic listener and Musicbrainz is very limited, including the one I'm working on now.  Hope Discogs gets things sorted out.  Ironically the LP I ripped and discovered the issue on was purchase from them.
Title: Re: Can no longer retrieve album artwork
Post by: sd10wrangler on March 27, 2021, 09:22:32 PM
 You can still use discogs album art by finding the release on their website and dragging the artwork into VinylStudio by opening Album Details / Album Art Tab.
 I also use Tagscanner to insert artwork into each track.
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on March 27, 2021, 11:52:43 PM
I was looking but hadn't figured out how to do it yet.  Thanks.  I can't really read now but I recognize words if that makes sense.  Makes this kind of thing hard to figure out.  Hopefully you just made it easy.  Thank you.
Title: Re: Can no longer retrieve album artwork
Post by: mrmike_49@yahoo.com on March 28, 2021, 07:47:14 AM
Music Brainz seems to be very limited in albums in database: Robin Trower Live (1975) not there for example. I do have alternate ways of getting art files (dBpoweramp is one)
Title: Re: Can no longer retrieve album artwork
Post by: kcossabo on March 28, 2021, 07:03:23 PM
Seems like DISCOGS is hacked.

Went to the home page and

MTV Unplugged
At Folsom Prison
Her

All are on the home page with Nazi images, not the album art.
Title: Re: Can no longer retrieve album artwork
Post by: mrmike_49@yahoo.com on April 06, 2021, 07:17:44 PM
Hope this gets fixed soon - MusicBrainz is starting to have "issues" when downloading album art, besides the fact that the site has many fewer albums with data
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on April 06, 2021, 08:28:09 PM
It will be.  We now know the cause so we can move forward.
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on April 06, 2021, 09:33:55 PM
As someone was kind enough to instruct me, there's a fairly easy workaround in the interim.  Just go to discogs, find the album cover art, save the image and then go to album and artwork in the VinylStudio.  Click the art tab, select the image you downloaded, apply, and you've got it.  Not as easy but at least it's done and you can keep using it.
Title: Re: Can no longer retrieve album artwork
Post by: mrmike_49@yahoo.com on April 07, 2021, 02:00:11 AM
I use dBpoweramp, right click to  edit tags, and it can come up with a few dozen pieces of artwork to choose from - many just the album cover in different sizes. But it won't save art in a directory, just embed the tags
Title: Re: Can no longer retrieve album artwork
Post by: Frank Schabel on April 14, 2021, 05:05:23 PM
What's taking so long? CATraxx had this problem and they fixed quickly even though the program isn't sold anymore and the only thing they support is keeping up with changes in the ability to download from sites like Discogs.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on April 14, 2021, 06:09:02 PM
Sorry, we have one or two other changes in the pipeline.  Shouldn't be long now.
Title: Re: Can no longer retrieve album artwork
Post by: davidh on May 17, 2021, 08:40:09 PM
Discogs error persists, and now can't connect to music brainz at all.  Error message :

Invalid HTTP response: 502 Bad Gateway
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on May 17, 2021, 08:42:40 PM
Hi,

Music Brainz is working for me.  It was probably a transient error.

We will have a fix for the Discogs problem soon.
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on May 17, 2021, 09:28:57 PM
I'm not usually a glass half full kind of guy (I typically think mine has a leak) but one positive thing for me with the Discogs issue is that I've learned how to do it manually and import them.  It takes longer and usually I would prefer doing it the way we're accustomed to but sometimes on those albums where it's difficult to tell which one of 47 versions matches your tracks, going out to Discogs can be faster than downloading each track listing to see how it matches what you have.  Whew.  That's all the upbeat I can do for one day....
Title: Re: Can no longer retrieve album artwork
Post by: Steve137 on June 03, 2021, 02:21:32 PM
Still unable to get album art through Vinylstudio. J river media center resolved the issue months ago. What's the hold up?

The issue "For anyone interested in this, I found the cause. Discogs has evidently moved its images server to CloudFlare and they (understandably) require the hostname to be set in the TLS handshake extensions.

If you are using OpenSSL in your client, you can achieve that with the following line of code:

SSL_set_tlsext_host_name (ssl, hostname);

where ssl is an SSL * instance created via SSL_new.

Help!!
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on June 03, 2021, 07:04:07 PM
Sorry for the delay.  We have been rolling up a number of bug fixes and feature requests into the new version.
Title: Re: Can no longer retrieve album artwork
Post by: smauster on July 04, 2021, 10:53:46 AM
Any news on when the new update will be released?
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on July 04, 2021, 05:07:07 PM
Hi,

Within the next week or two, we hope.
Title: Re: Can no longer retrieve album artwork
Post by: balky on July 21, 2021, 09:41:19 AM
Hi Paul,

This has been the same promise since I purchased this program (+/- 2 months ago) and will really like to know when the fix is going to be available.

I've kept recordings on hold for like two months already waiting for this...

It will be really nice to have a definite time when it will be possible to use discogs for album art.

Thanks!
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on July 21, 2021, 04:14:31 PM
I agree that an estimate of timeline is desirable but do keep in mind that you can still get cover art in the interim.  It takes a little longer but another user told me how to do it, which you will see above.  I've done at least 25 recordings since I started this inquiry, all completed with cover art.  Not arguing with your desire, just wanting to make sure you're aware of the work around.  Best.
Title: Re: Can no longer retrieve album artwork
Post by: balky on July 21, 2021, 06:23:55 PM
Thanks for the comment and advise...

The point is I specifically bought this app solely for the purpose of using one source to get all of album meta data.

I do have the album art downloader app, and I use Izotope Rx7 (have been buying licenses since Rx5) for recording, and use foobar2000 for meta data editing.

It feels rather unfair that I would still keep doing things the old way when I paid for a license to break free of how I worked in the past.

But I do understand you anyways.

Thanks.
Title: Re: Can no longer retrieve album artwork
Post by: rom661 on July 21, 2021, 06:35:23 PM
Got it.
Title: Re: Can no longer retrieve album artwork
Post by: balky on August 01, 2021, 12:31:52 PM
Hi,

Within the next week or two, we hope.

So, wondering and checking if there is any news on this...  :)

In my opinion, a quick patch to fix the discogs issue will be truly welcome, and the new version can take as long as needed before it comes out.

It starts to become somehow annoying that this fix can only be available in the new version.
Discogs lookup and album art download was advertised as working when I bought and paid for this version.

It is just not fair to have to wait until now and still keeping waiting on a promise that looks more and more unlikely to be fulfilled. 
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on August 01, 2021, 12:38:41 PM
Soon as we can, we are nearly done rolling in other fixes.
Title: Re: Can no longer retrieve album artwork
Post by: Steve137 on August 12, 2021, 02:52:23 PM
Five months to fix one issue.  Is that really acceptable?
Title: Re: Can no longer retrieve album artwork
Post by: balky on August 12, 2021, 03:31:44 PM
Five months to fix one issue.  Is that really acceptable?

It is all starting to sound like a big white lie to me, in my opinion...
There hasn't been any published info about which bugs are actually getting fixed or any new features to expect.
Maybe the information exists somewhere, but I have not seen it, so I doubt anything of such is really happening...

What value is there in new features anyway, when the most interesting feature is broken and has not been fixed in more than 5 months?

Following this trend, any bug in the so called new features, if there is anything as such is going to possibly take more than a year to fix...

Sorry, but in my opinion, the program looks like an abandonware already, and the site is just there to sell licenses until it goes offline.

You can't blame me for my opinion, I feel duped...  :)
Title: Re: Can no longer retrieve album artwork
Post by: mrmike_49@yahoo.com on August 12, 2021, 06:48:17 PM
It HAS been much too long for this fix. I am a bit more optimistic that they will eventually get it done, history shows a constant slow stream of improvements in response to customer requests.

Still, 5 MONTHS!! ???
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on August 28, 2021, 06:21:41 PM
We have at last released a fix for this.  You can get it here:

https://www.alpinesoft.co.uk/VinylStudio/download.aspx

If you purchased from the App Store, you may have to wait a few days for Apple's review process to complete before an update appears there.  Alternatively, you can download from the above link.

Sorry that it took so long.
Title: Re: Can no longer retrieve album artwork
Post by: sd10wrangler on August 28, 2021, 07:35:38 PM
Thanks Paul, I see there are quite a few changes and fixes.
Trying it out now!
Title: Re: Can no longer retrieve album artwork
Post by: balky on August 29, 2021, 07:35:52 PM
We have at last released a fix for this.  You can get it here:

https://www.alpinesoft.co.uk/VinylStudio/download.aspx

If you purchased from the App Store, you may have to wait a few days for Apple's review process to complete before an update appears there.  Alternatively, you can download from the above link.

Sorry that it took so long.

I can only thank you for making this dream come true... I am where I want to be for now...
Title: Re: Can no longer retrieve album artwork
Post by: ICLlP on September 07, 2021, 05:42:56 PM
Using V12.0.0 on a Mac.  I have retrieved album artwork from discogs and imported it, but when save tracks the artwork is not saved with them.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 07, 2021, 06:46:22 PM
Hi,

This is a known bug in V12.0.0.  Please upgrade to V12.0.1 and the problem should go away.  You can get it via VinylStudio -> Menubar -> Help -> Check for Update, or from our download page:

https://www.alpinesoft.co.uk/VinylStudio/download.aspx

Then save your tracks again.

Please note: if you purchased from the Mac App store then the same update is available there and that's the one you should use.
Title: Re: Can no longer retrieve album artwork
Post by: ICLlP on September 07, 2021, 06:47:35 PM
I've just updated to V12.0.1 and artwork has been saved to all tracks apart from the first.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 07, 2021, 06:59:43 PM
OK, can you try forcing VinylStudio to resave your tracks please?  To do this, check the 'Always save tracks, even if saved before' box when saving.

Also, what platform are you on, just in case we need to dig into this.  And what file format are you saving in.  Thanks.
Title: Re: Can no longer retrieve album artwork
Post by: ICLlP on September 07, 2021, 07:11:16 PM
OK, I did that, but no change.  I'm on macOS High Sierra 10.13.6, saving to ALAC.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 07, 2021, 07:15:32 PM
OK, I'll look into it.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 07, 2021, 07:33:17 PM
Hello again,

I just tried this and everything seems fine here.

It may be that VinylStudio is not adding that track to your iTunes library because it's already in there (with, presumably, missing artwork), so please try deleting the album from iTunes and saving your tracks again.  (I'm assuming here that you're using iTunes as your music player.  If not, please advise.)

To speed things up, you can uncheck 'Always save tracks, even if saved before' now.  You don't need that anymore.
Title: Re: Can no longer retrieve album artwork
Post by: ICLlP on September 07, 2021, 09:57:41 PM
I don't use iTunes, but have rebooted the computer and looked at the files again.  All tracks have artwork embedded.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 07, 2021, 10:08:45 PM
Hmmm, weird.  What do you use?
Title: Re: Can no longer retrieve album artwork
Post by: ICLlP on September 07, 2021, 10:30:02 PM
I have the files on a NAS. I have two Raspberry Pi systems accessing them; on one I use Volumio and on the other I use MoOde.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 08, 2021, 07:20:48 PM
OK, thank you.
Title: Can no longer retrieve Discogs tracks for splitting resolved
Post by: boneman88 on September 15, 2021, 01:34:06 PM
Happy to see that the issue has been resolved regarding the handshake with Discogs, for both artwork and meta data for track listings.  I'm in my 7th year of product use and the artwork handshake was not a big issue but the track listing was so the resolution is welcome.  So far have ripped over 4,000 lps into mainly 192/24 FLAC files, product works great.
Title: Re: Can no longer retrieve album artwork
Post by: Paul Sanders (AlpineSoft) on September 15, 2021, 07:26:03 PM
Wow, that's a lot.
Title: Re: Can no longer retrieve album artwork
Post by: boneman88 on September 16, 2021, 03:10:02 AM
I prefer records but having them on a NAS and my home network is convenient.  Also can play them in the car, on the DAP and share music with friends.  Great product.